Terms of Service

1. Acceptance of Terms

By accessing, subscribing to, or integrating with any services, applications, enterprise ERP platforms, Core Banking solutions, or API libraries provided by Wiqen Technology ("Wiqen", "Company", "we", or "us"), you ("Client", "Licensee", or "User") agree to be legally bound by these Terms of Service. If you are entering into this agreement on behalf of a company or entity, you represent that you hold the legal authority to bind that entity.

2. Service License & Authorized Usage

Subject to timely subscription fees and compliance with these Terms, Wiqen Technology grants you a non-exclusive, non-transferable, revocable license to access our platform software and integrate our verification API endpoints strictly for legitimate business workflows. You agree NOT to:

• Reverse-engineer, decompile, or attempt to derive the source code of any proprietary algorithms.
• Utilize identity verification APIs without obtaining prior explicit consent from the data principal.
• Conduct load testing or denial-of-service simulations against production endpoints without prior written authorization.
• Resell, sublicense, or redistribute API access keys or software licenses without a formal Partner Agreement.

3. Service Level Agreement (SLA) & Uptime

Wiqen Technology provides a 99.9% uptime SLA for production enterprise API endpoints and cloud-hosted ERP environments, excluding scheduled maintenance announced with at least 24 hours prior notice. Dedicated SRE on-call response times are governed by the specific tier outlined in the Client Master Services Agreement (MSA).

4. Intellectual Property Rights

All source code, design systems, proprietary AI OCR models, database schemas, and documentation created by Wiqen Technology remain the exclusive intellectual property of Wiqen Technology. For custom development contracts, IP transfer rights of custom deliverables are explicitly governed by the terms of the specific Statement of Work (SOW).

5. Limitation of Liability & Indemnity

To the maximum extent permitted by applicable Indian law, Wiqen Technology shall not be liable for indirect, incidental, punitive, or consequential damages arising from third-party government portal outages (e.g., UIDAI, NSDL, MCA, or NPCI upstream gateway downtime). Total liability shall not exceed the fees paid by the client in the 3 months preceding the claim.

6. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka, India.

7. Contact Legal

For questions regarding these Terms or enterprise licensing contracts, please contact: